How live online classes work
- Live video classes with a working engineer, with session recordings shared for revision
- Hands-on labs on cloud accounts you can reach from anywhere
- 1:1 mentoring sessions booked at a time that suits you
- Fees in US dollars (USD) at our East Africa rate; we share the payment options when you enrol (international cards or bank transfer).
Course levels and Diplomas
Most courses run in three levels: Fundamentals, Associate and Advanced. Start where you fit and upgrade within 60 days, paying only the difference. The 6-Month SOTT Professional Diploma takes you through every level with a live project, and can be paid monthly.
About the certificate
You receive a SOTT Academy certificate of completion. It is not a government-accredited qualification; the industry certifications each course prepares you for (AWS, Microsoft, Cisco, PMI and others) are booked directly with the exam provider.
Jobs and certifications in Uganda
Roles you can apply for
- Service Desk Analyst / Lead
- IT Service Manager
- Incident / Change Coordinator
- ServiceNow Administrator (with practice)
Certifications employers ask for
- ITIL 4 Foundation (PeopleCert)
- ServiceNow Certified System Administrator (CSA)
NGOs, UN agencies, banks and infrastructure projects in Uganda often ask for PMP or project management training; this course gives you the 35 contact hours PMI requires.
What you'll learn
2 modules · 16 hours · hands-on labs in every module
- ITIL 4 service management10 hrs
- Agile & Scrum6 hrs
See every lesson and lab in the full syllabus →
Projects you'll build
PROJECT 01
Design an incident and change process
Hands-on project from the ITIL 4 service management module.
PROJECT 02
Plan and run a sprint
Hands-on project from the Agile & Scrum module.
FAQ
Can a beginner join?+
Yes, if you start at the Fundamentals level. An advisor checks your background and suggests the right starting level.
What are the class timings in Uganda?+
Weekdays (Mon–Thu): 6:00–8:00 PM East Africa Time; Weekends (Sat & Sun): 9:00 AM–12:00 PM East Africa Time.
Does it prepare me for ITIL 4 Foundation?+
Yes. The course covers the exam topics, with mock tests, and we help you plan the exam date. The exam itself is booked with the provider.
Are the classes live or recorded?+
Live with a trainer. Session recordings are shared with you for revision, so you can catch up if you miss a class.
Will the batch times suit Uganda?+
Yes. Batches run in the evenings and at weekends in East Africa Time (EAT, UTC+3). Tell us your city and we will confirm the best batch.
Is the SOTT certificate accredited in my country?+
The SOTT certificate is a certificate of completion, not a government-accredited qualification. Employers mainly look at the industry certifications the course prepares you for, and at your projects.
How do I pay from outside India?+
By international card or bank transfer. An advisor shares the options and the fee in your currency when you enrol.
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