Learn to monitor networks and infrastructure, handle alerts and tickets, troubleshoot and escalate incidents the way 24/7 network operations centres work, with live online classes in UK evenings and weekends, hands-on labs and interview prep for NOC roles.
Course fee £490. Save up to 15%: from £415. Ask an advisor about the offer for your batch.
UK job ads usually describe support as 1st, 2nd and 3rd line. This course builds the skills for 1st and 2nd line NOC work, and ITIL (which started in the UK) is widely used in UK service management teams.
10 modules · 120 hours · hands-on labs in every module
See every lesson and lab in the full syllabus →
Handle a full shift of real-style alerts, tickets, escalations and a handover report.
Deploy Zabbix + Grafana, onboard devices and design alert rules with no noise.
Lead a simulated P1, then write the postmortem with root cause and actions.
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